Terms of Service

Last updated: 21 August 2026

These terms are the agreement between you and TillyCall Ltd for your use of TillyPay. By creating an account or using the service, you agree to them.

1. Who we are

TillyPay is operated by TillyCall Ltd ("we", "us"), a company registered in England & Wales (company number 17402622), registered office 66 Paul Street, London EC2A 4NA. You can reach us at info@tillycall.com.

2. What TillyPay does

TillyPay lets you turn a short job description into a professional invoice and send your customer a link to pay it by card, Apple Pay or Google Pay. TillyPay is a software tool — it is not a bank, payment institution or money-transfer service, and we never hold your money or your customers' money (see section 6).

3. Who can use it

You must be at least 18 and using TillyPay for your business or trade (not as a consumer). By signing up you confirm you're authorised to enter into these terms on behalf of your business.

4. Your account

Give us accurate information and keep it up to date.
Keep your password safe. You're responsible for activity under your account.
Tell us promptly at info@tillycall.com if you think your account has been compromised.

5. Subscription, trial and billing

TillyPay costs £19 per month. New accounts get a 14-day free trial — no card needed to start.
If you subscribe, payment is taken monthly in advance by Stripe and renews automatically until you cancel.
You can cancel at any time; your subscription then runs to the end of the current paid period and is not renewed. Monthly fees already paid are non-refundable except where required by law.
We may change the price with at least 30 days' notice by email; the new price applies from your next renewal.

6. Payments to you (Stripe Connect)

Customer payments are processed by Stripe. To take real payments you connect your own Stripe account, and payments made by your customers go directly to your Stripe account and settle to your bank. TillyCall Ltd is not a party to the payment between you and your customer and never holds those funds.

Your use of Stripe is also governed by the Stripe Connected Account Agreement. Stripe's fees for processing payments are separate from your TillyPay subscription.

7. Your responsibilities

Make sure the invoices you create are accurate and for genuine work you've done or agreed to do.
You are responsible for your own tax, VAT and record-keeping obligations.
You must have a lawful basis to hold your customers' details and to contact them. You are the data controller for your customer data (see our Privacy Policy).
Use TillyPay lawfully — no fraud, no illegal goods or services, no spam or messaging people who haven't agreed to hear from you, and nothing that breaches Stripe's or the messaging providers' rules.

8. Availability

We work hard to keep TillyPay running well, but we provide it "as is" and can't guarantee it will always be available or error-free. We may carry out maintenance or update features, and we'll try to keep any disruption to a minimum.

9. Our liability

Nothing in these terms limits liability that can't be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that:

We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill.
We are not responsible for a customer failing to pay you, for the acts of Stripe or the messaging providers, or for money settling to your own bank account.
Our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.

10. Indemnity

You agree to cover us for any claims, losses or costs arising from your misuse of the service, your breach of these terms, or your handling of your customers' data.

11. Suspension and termination

You can stop using TillyPay and close your account at any time. We may suspend or close an account that breaches these terms or is used unlawfully. On closure, your right to use the service ends; sections that by their nature should survive (such as liability and indemnity) continue to apply.

12. Changes to these terms

We may update these terms from time to time. We'll update the date above and, for significant changes, let you know by email or in the app. Continuing to use TillyPay after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

14. Contact

TillyCall Ltd, 66 Paul Street, London EC2A 4NA · info@tillycall.com